After launch
Maintenance and support plans
We stay with your product after it goes live. Every project starts with a warranty period, and these plans continue from there.
Included with every project: 90-day warranty
Defects found in the first 90 days after launch are fixed at no extra cost. A support plan is for what comes after.
Essential
Keeps a live product healthy.
Response time
Next business day
- Bug fixes
- Security patches and dependency updates
- Uptime monitoring
- Monthly health report
Growth
Maintenance plus steady improvement.
Response time
Within 4 business hours
- Everything in Essential
- A monthly block of development hours for small features
- Performance and cloud cost optimisation
- Priority in the support queue
Critical
For products that cannot be down.
Response time
24/7, within 1 hour for critical issues
- Everything in Growth
- Round-the-clock monitoring and on-call engineer
- Incident reports with root cause
- Dedicated engineer who knows your system
Plans are priced per product, based on its size and how critical it is. We also support software that another team built, after a short code review.
Have a project in mind?
Tell us what you want to build. We will come back with a clear scope, timeline and cost.